As we create new products, we would like to take advantage of more modern technology which older operating systems do not support. These older operating systems often have major security issues and no longer support modern security practices. For example, we see this manifested in the difficulty some of our products have using newer security protocols on Windows 7.

For these reasons, in addition to Microsoft’s own end of support for these older operating systems, from September 1st 2021 onward, TFDi Design will no longer support Windows 7 or Windows 8. We will continue to support Windows 10 and Windows 11 for as long as Microsoft chooses to add security updates. You can find more information about Microsoft’s support dates here

As of September 20th 2023, we no longer support Windows 8.1 officially. We have previously offered support outside of Microsoft's support dates, but due to Microsoft no longer releasing security updates and the age of the operating system, we can no longer offer support to customers using this operating system.

As a customer, there are now two options:

  1. Customers can choose to upgrade to a more modern operating system such as Windows 10 or Windows 11 and continue to receive support as they always have. If customers wish to do this, Microsoft has posted a tool to download the Windows installer which can be found here; or

  2. Customers can also choose to not upgrade, and stay on an outdated operating system. This means that from the dates above, our support team will request that the operating system of the machine is upgraded before proceeding with any further support.

Please contact our support team if you have any further questions regarding this change.