When debugging a smartCARS issue, or submitting a request to TFDi Design Support Staff or to your airline administrators, the log files generated will be very important to finding and diagnosing your issue quickly.
The log files for the airline-specific copy of smartCARS you are running can be found in its program directory in the logs folder. This can be found at C:\Program Files (x86)\smartCARS\AIRLINE ID on 64 bit systems and C:\Program Files\smartCARS\AIRLINE ID on 32 bit systems.
In this directory, you will see the locale, inside the locale you use, there will be a logs directory. All logs are in here. There is a seperate .log file each time smartCARS is opened. The file name corresponds to the time smartCARS was launched. If possible, please include these files when asked in a support request.