After logging in, the login form disappears and smartCARS closes or once logged in, the radio does not work at all.


1. Go to Start and type "Run" or press the Windows Key and the R button at the same time (Win+R).

2. In the entry box, type in "C:\Windows\System 32\OptionalFeatures.exe" and press "OK". This will open the File Explorer.

3. Expand the "Media Features" box by clicking the plus next to it.

4. Check the "Windows Media Player" box.

5. Click "OK" and follow any additional on-screen instructions. Launch smartCARS again.

6. If this does not work, please open a ticket with technical support.